#1 Rated System by Leading Carpet Manufacturers
Swansen’s Carpet & Upholstery Cleaning in Bellingham, WA will not participate in bait and switch tactics or misinform you about wet or dry cleaning processes. We will always follow methods recommended by industry standards and avoid selling a dry cleaning where it is clearly the inferior process. (Shaw Industry cites, “Residential carpets will benefit from a truck-mounted rinse and recovery system.”) Don’t buy the scare tactics of companies promoting an inferior dry cleaning system. You already have dry carpets. The benefit of rinsing the carpets thoroughly is a better cleaning, and that’s the Swansen’s difference: cleanest and dry in 12hours or less, guaranteed.
Bait-and-switch operators are prevalent in many industries, and the carpet cleaning industry is no exception. This does not mean that all carpet cleaners are rip-off artists. How do you know who is and who is not legitimate? The professional carpet cleaning industry has cited these scam activities as a major industry concern and is taking action to help eliminate unprofessional workmanship and unethical tactics. One of the leaders in this campaign is the Institute of Inspection, Cleaning and Restoration Certification (IICRC), an international, non-profit organization that certifies cleaners who meet prescribed levels of technical proficiency and pledge to operate by a Code of Ethics. To help educate consumers so they will not become victims of fraudulent practices, the IICRC has released a list of guidelines to consider when selecting a carpet cleaner.
Price: If an advertised price sounds too good to be true — it is! Use common sense: a low price usually equates to low quality. A professional carpet cleaner who must cover all his business expenses and make a profit to stay in business cannot afford to drive to your house for $20 a room, much less clean a room of carpet when there. Avoid those cleaners who put unrealistic restrictions on room sizes and load offers with fine print. Swansen’s offers will not!
Quality: Never should the price of cleaning service be the sole criterion for selecting a carpet cleaner. A price that sounds high might be indicative of quality work, not a rip-off.
Truth in Advertising: Read the fine print in advertised specials to find out exactly what the price includes, and request a firm price in writing before the work begins.
Training: Professional cleaning firms require management and employees to engage in formal training in a variety of cleaning disciplines, and these educational efforts will be ongoing. Consumers should ask about the training background of technicians.
References: Consumers should ask for references from previous customers, and they should not hesitate to call the Chamber of Commerce and the Better Business Bureau.
Trade Associations: Professional cleaning firms are members of regional or national trade associations or other organizations that promote high ethical standards and continuing education.
Credibility: Community involvement through the Chamber of Commerce and/or professional business, charitable, or similar organizations will be undertaken by concerned, caring professionals.
Cleaning Standard: Ask if the cleaner is operating according to the IICRC S-001 Cleaning Standards.
Method: Ask the cleaner which method of cleaning will be used and the advantages and disadvantages of this method as compared to other methods.
Proof: Never hesitate to ask for proof. Ask to see the cleaner’s certification card, business license, and insurance certificate.
No Pressure: Technicians must be courteous and willing to take the time to thoroughly explain the cleaning and answer all questions. The consumer should never feel pressured.
For additional information, call Swansen’s Carpet & Upholstery Cleaning in Bellingham, WA today.
For service in Bellingham, please call: (360) 733-1003
For service in Lynden, Ferndale, Blaine, Everson, Nooksack, Custer, Kendall, Sumas, North County and all of Skagit County, please call: (360) 371-0101